Outsourcing means taking away worries

Perfectly integrated customer contact solutions

As an entrepreneur, you prefer to focus on your core business as much as possible.

We integrate chat, phone, email, tickets and social media to provide a unified brand experience. Your customers can choose from multiple contact channels, where the same high quality service is provided.



Outsourcing, advice and implementation

We are the one-stop-shop for setting up and staffing your customer service environment. First, we start by looking at the current situation and what can be improved. We provide advice and discuss various implementation options. We have extensive experience with implementing Zendesk Support Suite. The customer contact software that can handle multiple channels and even multiple brands in one system.

The importance of good customer service

When customer contact is well-organized, customers will look at your company with a good feeling. It is nice to have real human customer contact. Customers come back more often, which means you have to spend less on marketing / acquisition. Conversely, poor contact can drive customers away. It is therefore very important that your customer service is well-organized. Byteleaders has extensive experience with customer contact of e-commerce, ICT, DaaS and SaaS companies.

Nice and flexible: Hybrid teams

In addition to full unburdening, we also build external customer service teams that complement existing teams. We also call this hiring hybrid customer service. There are various options, such as hiring outside office hours, scaling up during busy periods, first line/second line. This does not even have to be planned busy periods. Our automated customer service backbone checks the telephone and chat queue every minute. Based on this, an employee of Byteleaders can be automatically called. You no longer have to worry about this!

Transparent cost model

We prefer a transparent and clear cost picture. With us you can choose whether you want to pay per conversation or per hour. We will sit down with you to see how we can help you achieve your business goals. Earning ourselves back is always the starting point. This way, customer service becomes an investment instead of a cost item! We promote the idea that good customer service is an important value proposition in customer experience.

Complete service

Many companies are now opting for Device as a Service (Daas) or Software as a Service (SaaS). Why not also opt for Byteleaders' first line customer service.

Flexible 24/7 deployment

You decide when we are available for your customers. The professionals of

Byteleaders are available 24 hours a day, 7 days a week.

Permanent contact person

A permanent project manager will work with you to design the most

efficient solution to outsource your customer service

Transparent billing

You know exactly what you pay in advance. Scaling up or down? No problem either. We offer a solution that adapts to the changing needs of your company.

E-commerce focused

With our years of experience with web shops and e-commerce platforms, we know how to support your customers well.

Financially beneficial

No need to worry about recruiting, training and managing your customer service. Not only

it saves you a lot of time, it also ensures that you can focus on the core business of your company.

Hiring Telephone Customer Service

All incoming calls can be handled via our advanced VOIP CTI exchange.

Hire live chat provider

This powerful tool offers your website visitors the opportunity to ask for low-threshold product advice. Maintaining direct contact with your visitors can increase your conversion by up to 20%.

Rent a ticket system management

A more advanced form of email customer service is through a ticket system. This allows for more data-driven (and therefore smarter) customer contact.

Hire email customer contact

We are happy to take care of managing your mailboxes for you.

Hire social media management

We are happy to take care of managing your Facebook, LinkedIn, WhatsApp and Instagram accounts for you.

Increase customer satisfaction and productivity

Byteleaders has a team of experienced employees who can take care of your customer service emails. We handle all the emails you want, so you can focus on your business operations and strategy. Our employees are trained and well-versed in your company, so they can speak to your customers correctly. If you have to continuously check your mailbox and respond to messages, this is an annoying disruption of continuity. Thanks to Byteleaders' efforts to streamline your mailboxes, this increases both productivity and customer satisfaction. It is efficiency at its best!

Analysis and improvement

At Byteleaders we do everything for a satisfied customer. We see further professionalization in the service of our customers as an important ambition in a continuously changing world. Our employees collect feedback from customers and continuously try to find points for improvement. Both for us and for the company we work for, this is important for the quality of communication to be delivered.

Our services

Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

E-mail management

We are happy to take care of managing your mailboxes for you.

Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

Frequently Asked Questions About Outsourcing Email Customer Service

What customers say about us

Request an introductory meeting without obligation

Ralph will contact you within one working day