Customer story

iUsed Stores — Refurbished hardware

iUsed is the refurbished Apple specialist in the Benelux for consumers and business customers. From purchase and service during use, to purchase, trade-in and safe disposal of IT equipment after use; everything is well arranged at iUsed. Together with the webshops Swoop and RefurbishedDirect, iUsed is one of the largest organizations in the Benelux that supplies refurbished hardware from well-known A-brands, such as Apple, HP, Dell and Lenovo, via its various webshops.

iUsed

Cooperation

Byteleaders has been working for iUsed Stores since 2018 as a customer service partner for operational deployment of live chat, telephony, e-mail and Facebook. Byteleaders also provides management and maintenance of the Zendesk customer service system. iUsed has opted for a hybrid solution, in which its own colleagues work during office hours and Byteleaders speaks to customers outside of office hours.

Services provided

  • First line customer contact via email, live chat, telephone and Facebook
  • Zendesk implementation and maintenance
  • Support in the event of absence of own employees

Increase conversion with live chat

For years, iUsed has opted for long opening hours on the live chat. From 08:00 to 22:00, the technical customer service is available on live chat for product advice and aftercare. This ensures more online sales and higher customer satisfaction, because customers are helped immediately.

Contact channels

  • E-mail
  • On the phone
  • Live chat
  • Facebook

Integrations

  • Back Market
  • Bol.com
  • webshops (Shopware 6)
  • Zendesk
  • Training outsourced
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Flexibility

When an internal colleague of iUsed is sick or on vacation, colleagues of Byteleaders step in. Working from another location is no problem thanks to the customer service system Zendesk.

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Jip van Asperen

Director iUsed Stores

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We have been working with an external customer service team from Byteleaders for years with great pleasure. Thanks to the flexible deployment, we ensure optimal accessibility for our customers.


Would you also like to be relieved of your worries?

Byteleaders has a team of external customer service employees who can take your customer service off your hands. We manage your contact channels, so that you can focus on your core business. Our employees are trained and well-versed in your company, so that they can speak to your customers correctly. Are your customers satisfied? Then we are too.

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No robot, real people

Our colleagues serve your customers based on documentation. From product advice to questions about warranty; your customers are addressed accurately and personally.

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Flexible 24/7 deployment

You decide when we are available for your customers. The professionals of

Byteleaders are available 24 hours a day, 7 days a week.

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Permanent contact person

A permanent project manager will work with you to design the most

efficient solution to outsource your customer service

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Transparent billing

You know exactly what you pay in advance. Scaling up or down? No problem either. We offer a solution that adapts to the changing needs of your company.

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Long term collaborations

In the dynamic online world, stability is a necessity. After a trial period, we focus on multi-year collaborations in which we have at least weekly consultations.

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Fully scalable

Are you experiencing a large peak in visitors? Don't worry, we will make sure there are enough customer service employees available

Our services

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Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

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Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

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E-mail management

We are happy to take care of managing your mailboxes for you.

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Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

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Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

zendesk-1

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

What customers say about us

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The Byteleaders team takes work off our hands, which allows us to focus on our products. While our customers receive excellent service.

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Rachelle Amahorseija

Dstrezzed.nl
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The customer service of our webshop has been professionally provided by Byteleaders for 3 years. Friendly professionals and a clear cost model.

Willem Willigenburg

Willem Willigenburg

RefurbishedDirect.nl
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At Byteleaders, people work who really understand entrepreneurs. They are the flexible shell in our HR organization.

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Ingmar Bruinsma

TravelClown.nl

Request an introductory meeting without obligation

Ralph will contact you within one working day

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