Byteleaders TeleAutocue

TeleAutocue is a web application developed for call centers, which enables agents to answer the phone for multiple companies at the same time without any customer-specific training.

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Software recognizes phone number

The software recognizes which company is being called for and immediately shows the correct interactive call script to the agent. The agent can click on what the customer is calling for and receives the information that may be given or requested. Data entry can then be done and forwarded to the second line or back office.

Suitable for seasonal workers, event support and crisis situations

For call centers that have to deal with seasonal effects, such as car breakdown assistance, TeleAutocue is extremely suitable. With the software, flex workers can get started right away to make an active contribution to eliminating the workload.

Retrieve order information immediately

With the API link, the relevant customer data can be retrieved directly. This can be done by manually entering the order number, but even based on the phone number that is being called. In that case, no input is necessary and the agent immediately receives the customer data.

Call script easy to change

The interactive call script can be put together with a simple click and drag. The web application makes it easy to make real-time changes to customer contact processes.