Byteleaders

Specialist in Dutch Customer Care Outsourcing

Based in Amsterdam is Byteleaders since 2018 specialized in taking care of the customer care in European languages of webshops, IT companies and marketplaces sellers. We offer experienced customer care agents which are trained to skyrocket customer satisfaction. By outsourcing customer care, our clients can focus on their core activities.

Outsource your European customer service

Byteleaders provides consultancy, outsourcing and implementation for entire customer service departments of webstores and IT companies. We can handle your customer care through e-mail, telephone, marketplaces, Live chat, WhatsApp and Social Media.

Increase customer satisfaction

Twelve people waiting ahead of you, three transfers, hold music; it can all be a thing of the past. Fast and knowledgeable customer service is worth gold. That’s why we offer multi-channel support, so customers can contact us through their preferred channel.

We rely on our expertise and experience, your customers get the best support instantly. Our analysis tools track all performance. It continuously ensures more efficient work, faster response times and better service quality. This approach increases convenience and the chances of a satisfied customer.

Human and machine in perfect harmony

We believe in the combination of self-service, artificial intelligence and human customer contact. For each inidivual client, we provide consultancy how customer support can be smarter, for example by adding better information to the website or putting frequently asked questions in a chat bot. Our human customer advisors will handle what remains.

We work for

Webshops

E-commerce is a dynamic industry. Online customer service requires a lot of time and energy from web stores. A solid partner who understands how your webshop is put together ensures a powerful collaboration.

We work for

ICT companies

Many companies today are opting for Device as a Service (Daas) or Software as a Service (SaaS). Why not choose Byteleaders' first-line customer service as well.

Why Byteleaders?

We provide a full-fledged external customer care team.

Dedicated teams

Our colleagues serve your customers on the basis of documentation. From product advice to warranty questions, your customers will be dealt with accurately and personally.

Flexible 24/7 deployable

You decide when we can be reached by your customers. Our colleagues are available 24 hours a day, 7 days a week.

Permanent contact person

Our partners are assigned, one permanent project manager. He or she will work with you to design the most efficient customer service solution.

Transparent cost models

We simply bill our solved tickets. Nothing more.

E-commerce minded

With our years of experince in e-commerce customer support we know exactly how we can serve your clients the best.

Fully scalable

Do you get a big peak of visitors? Don't worry, we'll make sure there are enough customer service representatives available.

What customers say about us

Our services

Customer service outsourcing

Customer service outsourcing means more time and energy for other activities.

Live chat outsourcing

Offer your visitors the opportunity for approachable and professional contact.

Email customer service outsourcing

We are happy to take care of managing your mailboxes.

Omnichannel customer service outsourcing

Manage your customer service across all channels: omnichannel.

Service desk outsourcing

Help desk and service desk solutions. After extensive training, we have answers to all technical questions.

Zendesk Implementation Partner

Straightforward and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

Request an introductory meeting

Ralph will contact you within one working day

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