Outsource first-line breakdown service

Outsource Critical ICT Control Room

Nowadays ICT is so closely interwoven with our society that we can no longer do without it. Byteleaders offers a 24/7/365 breakdown service, suitable for crucial ICT environments and VIP that cannot be offline.

  • Immediate triage of incident
  • Incident management until second-line transfer
  • Redundant implementation possible
  • Available 24 hours a day, 365 days a year
  • Monitoring service possible
ICT meldkamer uitbesteden

Why outsource your breakdown service?

Bridges, locks, data centers, power plants or top executives flying through time zones – they all need to stay online 24/7. Constantly staffing the breakdown service can be exhausting for an organization. Outsourcing can offer several advantages and in many cases be a smart business decision. For example, it can be a cost-efficient solution for your company. Building and maintaining your own breakdown service takes time and investment. We are happy to take that off your hands.


Our services range from triaging a report and simply 'calling a mechanic out of bed' to complete scripts that need to be executed. Together with our clients, we determine which deployment is necessary for continuous business operations.


Our breakdown service is also used to absorb peaks and seasonal effects, for example when schools start again or the festival season begins. Our flexible service provision makes it easy to scale up and down activities. During peak periods and in certain seasons, Byteleaders can scale up quickly and effectively. In the same way, it can be scaled down without any problems during quiet periods.

Why Byteleaders?

Short lines, transparency, professionalism and customer satisfaction. That is what we stand for and that is what we strive for.

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No robot, real people

A first impression is so important. From product advice to questions about warranty; you

Customers are served accurately, friendly and personally.

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Flexible 24/7 deployment

You decide when we are available for your customers. The professionals of

Byteleaders are available 24 hours a day, 7 days a week.

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Permanent contact person

A permanent project manager will work with you to design the most

efficient solution to outsource your customer service

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Transparent billing

You know exactly what you pay in advance. Scaling up or down? No problem either. We offer a solution that adapts to the changing needs of your company.

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E-commerce focused

With our years of experience with web shops and e-commerce platforms, we know how to support your customers well.

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Financially beneficial

No need to worry about recruiting, training and managing your customer service. Not only

it saves you a lot of time, it also ensures that you can focus on the core business of your company.

expertise van onze helpdesk

Expertise of our helpdesk specialists

Byteleaders specializes in customer support. Our teams have a solid knowledge of all your communication channels.


We offer our customers the best customer contact experience. If necessary, we provide a professional team that is available to the customer day and night. Our employees are experienced in efficiently solving problems and delivering excellent service. By outsourcing your helpdesk, you can benefit from our specialized knowledge. In addition, we bring the best practices and latest insights from the industry with us.

Quickly resolve all tickets

Do you receive a lot of support tickets daily at your helpdesk and can you no longer handle this yourself? By outsourcing your helpdesk you regain control over your helpdesk and ensure that your customers are satisfied. Because if your customers are satisfied, so are we.

Our services

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Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

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Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

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E-mail management

We are happy to take care of managing your mailboxes for you.

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Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

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Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

zendesk-1

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

What customers say about us

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The Byteleaders team takes work off our hands, which allows us to focus on our products. While our customers receive excellent service.

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Rachelle Amahorseija

Dstrezzed.nl
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We have been working with an external customer service team from Byteleaders for years with great pleasure. Thanks to the flexible deployment, we ensure optimal accessibility for our customers.

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Jip van Asteren

iUsed Stores
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At Byteleaders, people work who really understand entrepreneurs. They are the flexible shell in our HR organization.

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Ingmar Bruinsma

TravelClown.nl
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The customer service of our webshop has been professionally provided by Byteleaders for 3 years. Friendly professionals and a clear cost model.

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Willem Willigenburg

RefurbishedDirect.nl

Request an introductory meeting without obligation

Ralph will contact you within one working day

Ralph Heeneman