Customer story
Dstrezzed — Menswear
Dstrezzed is the favorite clothing brand for every modern man who appreciates the specific quality and aesthetics of our clothing for this modern era. Through competitive prices, Dstrezzed reaches men from all over the world. The products are distributed through a network of local premium retailers, but we also connect and inspire on our online sales channel.
Cooperation
Byteleaders has been providing the entire online customer service for Dstrezzed since 2021. Given the international nature of the company, we provide Dutch, English, French and German customer service. Byteleaders also provides the management and maintenance of the customer service system Zendesk.
Services provided
- First line customer contact via email and telephone
- Zendesk implementation and maintenance
Service and returns handling
Dstrezzed stands for high quality products. If a customer has a question about the quality of the product, they can contact us directly to discuss this. Based on an agreed protocol, a customer can receive a voucher or exchange. Our customer service process is integrated with the returns and financial department, which means that customers are helped directly.
Scalability
When Dstrezzed receives a higher volume of customer contact, for example on Black Friday, Byteleaders ensures that there is sufficient manpower to continue to serve customers within the agreed time frame.
Contact channels
- On the phone
Integrations
- Webshop (Shopify)
- Itsperfect Fashion Software
- Zendesk
Self-learning product advice
Being able to style men well is a skill in itself. The Byteleaders team that focuses on Dstrezzed learns every day from the different departments of Dstrezzed – making this project self-learning.
Scalability
When Dstrezzed receives a higher volume of customer contact, for example on Black Friday, Byteleaders ensures that there is sufficient manpower to continue to serve customers within the agreed time frame.
Rachelle Amahorseije
E-commerce manager Dstrezzed
The Byteleaders team takes work off our hands, which allows us to focus on our products. While our customers receive excellent service.
Would you also like to be relieved of your worries?
Byteleaders has a team of external customer service employees who can take your customer service off your hands. We manage your contact channels, so that you can focus on your core business. Our employees are trained and well-versed in your company, so that they can speak to your customers correctly. Are your customers satisfied? Then we are too.
No robot, real people
Our colleagues serve your customers based on documentation. From product advice to questions about warranty; your customers are addressed accurately and personally.
Flexible 24/7 deployment
You decide when we are available for your customers. The professionals of
Byteleaders are available 24 hours a day, 7 days a week.
Permanent contact person
A permanent project manager will work with you to design the most
efficient solution to outsource your customer service
Transparent billing
You know exactly what you pay in advance. Scaling up or down? No problem either. We offer a solution that adapts to the changing needs of your company.
Long term collaborations
In the dynamic online world, stability is a necessity. After a trial period, we focus on multi-year collaborations in which we have at least weekly consultations.
Fully scalable
Are you experiencing a large peak in visitors? Don't worry, we will make sure there are enough customer service employees available
Our services
Outsourcing customer service
Outsourcing customer service means more time and energy for other matters.
Outsource live chat
Offer your visitors the opportunity for accessible and professional contact.
Outsource Marketplaces Customer Service
Outsourcing your customer service to external sales channels.
Outsource helpdesk
Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.
Zendesk Implementation Partner
Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.
What customers say about us
We have been working with an external customer service team from Byteleaders for years with great pleasure. Thanks to the flexible deployment, we ensure optimal accessibility for our customers.
Jip van Asteren
iUsed Stores
At Byteleaders, people work who really understand entrepreneurs. They are the flexible shell in our HR organization.
Ingmar Bruinsma
TravelClown.nl
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