Customer story

Dstrezzed — Menswear

Dstrezzed is the favorite clothing brand for every modern man who appreciates the specific quality and aesthetics of our clothing for this modern era. Through competitive prices, Dstrezzed reaches men from all over the world. The products are distributed through a network of local premium retailers, but we also connect and inspire on our online sales channel.

dstrezzed winkel

Cooperation

Byteleaders has been providing the entire online customer service for Dstrezzed since 2021. Given the international nature of the company, we provide Dutch, English, French and German customer service. Byteleaders also provides the management and maintenance of the customer service system Zendesk.

Services provided

  • First line customer contact via email and telephone
  • Zendesk implementation and maintenance

Service and returns handling

Dstrezzed stands for high quality products. If a customer has a question about the quality of the product, they can contact us directly to discuss this. Based on an agreed protocol, a customer can receive a voucher or exchange. Our customer service process is integrated with the returns and financial department, which means that customers are helped directly.

Scalability

When Dstrezzed receives a higher volume of customer contact, for example on Black Friday, Byteleaders ensures that there is sufficient manpower to continue to serve customers within the agreed time frame.

Contact channels

  • E-mail
  • On the phone

Integrations

  • Webshop (Shopify)
  • Itsperfect Fashion Software
  • Zendesk

Self-learning product advice

Being able to style men well is a skill in itself. The Byteleaders team that focuses on Dstrezzed learns every day from the different departments of Dstrezzed – making this project self-learning.

Dstrezzed Utrecht

Scalability

When Dstrezzed receives a higher volume of customer contact, for example on Black Friday, Byteleaders ensures that there is sufficient manpower to continue to serve customers within the agreed time frame.

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Rachelle Amahorseije

E-commerce manager Dstrezzed

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The Byteleaders team takes work off our hands, which allows us to focus on our products. While our customers receive excellent service.

Would you also like to be relieved of your worries?

Byteleaders has a team of external customer service employees who can take your customer service off your hands. We manage your contact channels, so that you can focus on your core business. Our employees are trained and well-versed in your company, so that they can speak to your customers correctly. Are your customers satisfied? Then we are too.

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No robot, real people

Our colleagues serve your customers based on documentation. From product advice to questions about warranty; your customers are addressed accurately and personally.

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Flexible 24/7 deployment

You decide when we are available for your customers. The professionals of

Byteleaders are available 24 hours a day, 7 days a week.

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Permanent contact person

A permanent project manager will work with you to design the most

efficient solution to outsource your customer service

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Transparent billing

You know exactly what you pay in advance. Scaling up or down? No problem either. We offer a solution that adapts to the changing needs of your company.

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Long term collaborations

In the dynamic online world, stability is a necessity. After a trial period, we focus on multi-year collaborations in which we have at least weekly consultations.

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Fully scalable

Are you experiencing a large peak in visitors? Don't worry, we will make sure there are enough customer service employees available

Our services

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Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

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Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

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E-mail management

We are happy to take care of managing your mailboxes for you.

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Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

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Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

zendesk-1

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

What customers say about us

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We have been working with an external customer service team from Byteleaders for years with great pleasure. Thanks to the flexible deployment, we ensure optimal accessibility for our customers.

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Jip van Asteren

iUsed Stores
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At Byteleaders, people work who really understand entrepreneurs. They are the flexible shell in our HR organization.

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Ingmar Bruinsma

TravelClown.nl

Request an introductory meeting without obligation

Ralph will contact you within one working day

Ralph Heeneman