Cost savings

Owning your own customer service involves high costs and a lot of administration. Outsourcing saves time and money, while making your customer service more efficient.



Costs of own customer service team

When you set up your own (in-house) customer service, you have to deal with office costs, insurance and management costs. The administration of salary and hours must also be done. Also consider the social security contributions of customer service personnel. For example, when they work overtime, in the evenings and on weekends. With some collective labor agreements, you must then pay 200% salary.

Save money by outsourcing customer service

The great thing about outsourcing is that you get a clear picture of the costs. In addition to controlling costs, this often saves a lot. Also take into account that you no longer lose time managing and training your customer service employees. The wage costs of a manager who costs an average of 45 euros per hour, you will quickly recoup when you choose to outsource.

Choose the right software

It is important to choose the right software for handling customer contact. Think of a good CRM system, such as Zendesk. In this, customer service employees can make notes about agreements made with a customer. Employees can take turns in this, because they know exactly what a previous conversation was about. This ensures that your customer service can immediately respond to the needs of a customer and help them on their way more quickly. This prevents irritations with customers and immediately creates efficient customer contact.

Transparent cost model

We prefer a transparent and clear cost picture. With us you can choose whether you want to pay per conversation or per hour. We will sit down with you to see how we can help you achieve your business goals. Earning ourselves back is always the starting point. This way, customer service becomes an investment instead of a cost item! We promote the idea that good customer service is an important value proposition in customer experience.

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