Perfectly integrated customer contact solutions
As an entrepreneur you prefer to focus on your core business, we build external customer service teams that work towards your business goals.
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The benefits of live chats
We live in a special world and have become dependent on digital progress. Before we say 'good morning' we have already checked our inbox on our smartphone. Companies must be available 24/7 to answer questions or complaints from customers. This can be done via Live chats, Whatsapp, via social media or by phone, but also via email.
Customer insight
Find out what your customers think of your products.
Lead generation
Improve your sales by speaking to customers directly.
Multilingual
We offer Dutch and English speaking customer service.
Share media
Not only text, but also photos can be shared via chat.
20
Conversions
Outsourcing live chat increases conversion
Forrester Research shows that live chat can increase online conversion by up to 20 percent. This means that when potential customers visit your website, using live chat support can convince them to make a purchase or take action faster. Discover how Byteleaders can optimize your live chat services and help increase your conversion rates.
Why outsource your live chat?
The answer is simple: convenience and efficiency. By outsourcing live chat to experts like Byteleaders, you no longer have to spend time and effort on staffing your own customer service team. We have experienced employees who are trained to provide excellent customer service.
In addition, thanks to our expertise in the field of live chat, we can help your website visitors quickly and adequately. Our employees have knowledge of your products and services, which enables them to give targeted and professional advice to potential customers.
Outsourcing live chat has another great advantage: flexibility. Our employees are available when you need them, even outside regular office hours. This means your visitors can always count on fast and personal support.
When you choose to outsource live chat via Byteleaders, you don't have to worry about technical aspects such as chat software and integration with your website. We take care of everything for you, so you can focus on growing your business.
In short, by outsourcing live chat via Byteleaders you enjoy the many benefits: low-threshold contact with your visitors, a higher conversion and complete unburdening in the field of customer service. Make use of our expertise and let us help you to get the most out of your online business!
Frequently asked questions about outsourcing live chat
What is outsourcing live chat?
Outsourcing live chat is a service where an external partner, such as Byteleaders, takes responsibility for managing and staffing live chat support on your website. This includes answering visitor questions, providing assistance and generating leads.
What are the benefits of outsourcing live chat?
Outsourcing live chat can lead to improved customer service, increased conversion rates, cost savings, and 24/7 availability for your website visitors.
Which industries can benefit from outsourcing live chat?
Outsourcing live chat is suitable for various industries including e-commerce, healthcare, technology, real estate and more. The live chats can be customized to the needs of your specific industry.
Are the live chat agents well trained?
Yes, our chat agents are extensively trained and knowledgeable about your products, services and corporate culture to respond to visitor questions professionally and effectively.
Can I follow the chat conversations?
Yes, you have access to reporting and the ability to view chat conversations to track performance and customer interactions.
Our services
Outsourcing customer service
Outsourcing customer service means more time and energy for other matters.
Outsource live chat
Offer your visitors the opportunity for accessible and professional contact.
Outsource Marketplaces Customer Service
Outsourcing your customer service to external sales channels.
Outsource helpdesk
Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.
Zendesk Implementation Partner
Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.
What customers say about us
The Byteleaders team takes work off our hands, which allows us to focus on our products. While our customers receive excellent service.
Rachelle Amahorseija
Dstrezzed.nl
We have been working with an external customer service team from Byteleaders for years with great pleasure. Thanks to the flexible deployment, we ensure optimal accessibility for our customers.
Jip van Asteren
iUsed Stores
At Byteleaders, people work who really understand entrepreneurs. They are the flexible shell in our HR organization.
Ingmar Bruinsma
TravelClown.nl
The customer service of our webshop has been professionally provided by Byteleaders for 3 years. Friendly professionals and a clear cost model.
Willem Willigenburg
RefurbishedDirect.nl
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