Explanation of our services

What are the costs?

We prefer a transparent and clear cost picture. With us you can choose whether you want to pay per conversation or per hour. We will sit down with you to see how we can help you achieve your business goals. Earning ourselves back is always the starting point. This way, customer service becomes an investment instead of a cost item! We promote the idea that good customer service is an important value proposition in customer experience.

What exactly does Byteleaders do?

We build and manage remote customer service teams that work towards the business goals of entrepreneurs. We integrate chat, phone, email, tickets and social media to provide a unified brand experience. We promote the idea that good customer service is a key value proposition for an organization.

Okay, and how do you do that?

Our project managers are each responsible for a customer service team. On the one hand, they are in contact with the entrepreneur and on the other hand with our colleagues who man the customer service. The end user does not notice that the customer service is outsourced, because we set up a script with the assortment, return policy, frequently asked questions, etc.