Explanation of our services

What are the costs?

We prefer a transparent and clear cost picture. With us you can choose whether you want to pay per conversation or per hour. We will sit down with you to see how we can help you achieve your business goals. Earning ourselves back is always the starting point. This way, customer service becomes an investment instead of a cost item! We promote the idea that good customer service is an important value proposition in customer experience.

What exactly does Byteleaders do?

We build and manage remote customer service teams that work towards the business goals of entrepreneurs. We integrate chat, phone, email, tickets and social media to provide a unified brand experience. We promote the idea that good customer service is a key value proposition for an organization.

Okay, and how do you do that?

Our project managers are each responsible for a customer service team. On the one hand, they are in contact with the entrepreneur and on the other hand with our colleagues who man the customer service. The end user does not notice that the customer service is outsourced, because we set up a script with the assortment, return policy, frequently asked questions, etc.

Our services

Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

E-mail management

We are happy to take care of managing your mailboxes for you.

Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

Request an introductory meeting without obligation

Ralph will contact you within one working day