Customer story

Richmond Interiors — Furniture Brand

Richmond Interiors is a wholesaler of luxury furniture and accessories. A family business where warmth, short lines and flexibility play the leading role. The roots lie in retail with its own furniture stores. Richmond therefore knows from its own experience what retailers need. Private individuals are also welcome in the beautifully decorated Experience Center. Here you can find inspiration and Richmond stays in touch with the consumer.

Cooperation

Byteleaders realized the migration from Microsoft Outlook to Zendesk in early 2022. Richmond Interiors chose Zendesk because of the efficient distribution of the large-scale incoming requests from B2B partners among sales and service colleagues. Since then, Byteleaders has been performing monthly updates to continue to optimize the processes.

Services provided

• Remote Zendesk implementation and maintenance
• On-site Zendesk training

Efficiency

With the set macros, actions can be quickly called, such as informing another department or sharing information with the customer. This saves a lot of typing that can now be spent on helping the dealers as best as possible.

Features

• Ticketing system that automatically assigns salespeople based on country or specific customer group
• Predefined forms to submit service requests
• Pre-programmed macros for efficient customer contact

Dealer portal

When a service request is delivered complete with the required information, Richmond's internal service can pick it up. To facilitate this, a dealer portal has been set up with predefined forms. The fields include article number and photo input. Zendesk can assign the right colleague based on this information.

Linsey Berghout

System Administrator and Sales Representative Richmond Interiors

Zendesk has simplified and accelerated our sales and service processes. With the help of Byteleaders we have managed to set this up in a pleasant way.

Would you also like to be relieved of your worries?

Byteleaders is a certified Dutch partner of Zendesk. We can take care of the implementation from A to Z. Zendesk demonstrably saves FTE by giving your customer service team efficient tools.

No robot, real people

Our colleagues serve your customers based on documentation. From product advice to questions about warranty; your customers are addressed accurately and personally.

Flexible 24/7 deployment

You decide when we are available for your customers. The professionals of

Byteleaders are available 24 hours a day, 7 days a week.

Permanent contact person

A permanent project manager will work with you to design the most

efficient solution to outsource your customer service

Transparent billing

You know exactly what you pay in advance. Scaling up or down? No problem either. We offer a solution that adapts to the changing needs of your company.

Long term collaborations

In the dynamic online world, stability is a necessity. After a trial period, we focus on multi-year collaborations in which we have at least weekly consultations.

Fully scalable

Are you experiencing a large peak in visitors? Don't worry, we will make sure there are enough customer service employees available

Our services

Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

E-mail management

We are happy to take care of managing your mailboxes for you.

Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

What customers say about us

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