Dutch Customer Outsourcing Service

Professional dedicated customer care teams

Outsourcing your Dutch customer service starts at Byteleaders. We provide advice, implementation and management of entire customer service departments of webshops and IT companies. Chat, Whatsapp, phone, email; the choice is yours. We are happy to advise you and help you set up and manage 'e-commerce ready' customer service.

 Curious about how we can help your organization?

Ralph Heeneman, entrepreneur at Byteleaders, explains how we work

Provide support in local Dutch language

Dutch customer service outsourcing

We integrate chat, phone, email, tickets and social media to provide a unified brand experience. Your NL customers can choose from multiple contact channels, offering the same high quality Dutch-languaged service.

Transparent cost model

We prefer a transparent and clear cost picture. With us, you can choose whether you want to pay per call or per hour. No start-up or hidden costs. We’ll sit down with you to see how we can help you achieve your business goals. Paying ourselves back is always the starting point. So customer service becomes a cost, an investment! We promote the idea that good customer service is an important value proposition in customer experience.

Hybrid teams for flexibility

In addition to taking the burden off your shoulders, we also build external customer service teams that complement existing teams. We also call this hybrid customer service outsourcing. There are several options, such as out of office hours outsourcing, scaling up when busy, the first line / second line. This doesn’t even have to be a planned rush. Our automated customer service backbone checks the phone and chat queue every minute. Based on this, an employee of Byteleaders can automatically be called up. So you don’t have to worry about this anymore.

The importance of good customer service

When customer contact is well organized, customers will look at your company with a nice feeling. It is nice to have real human customer contact. Customers come back more often, so you don’t have to spend as much on marketing and acquisition. The other way around, bad customer contact can scare customers away. That is why your customer service must be well organized. Byteleaders has extensive experience with customer contact from e-commerce, ICT, DaaS, and SaaS companies. Our partners can fully outsource customer service to us so that they can focus on core business again.

Why should you outsource Dutch customer service?

Good customer contact should not be underestimated. Fast, personal and knowledgeable customer service ensures high customer satisfaction. Outsourcing Dutch customer service can also be very cost-effective. Setting up, training and facilitating an in-house customer service department is expensive and enormously time-consuming. Outsourcing also offers companies the flexibility to scale up and down customer service quickly.

Choose Byteleaders now to outsource your customer contacts, and you’ll be choosing convenience, oversight, quality and 24/7 accessibility for your business. Think about what you can do with the time you will have left. It means you can refocus on strategic priorities. Leave the happy customer to us.

Benefits of Outsourcing Customer Service

No robot, real people

Our colleagues serve your customers on the basis of documentation. From product advice to warranty questions, your customers will be dealt with accurately and personally.

Flexible 24/7 deployable

You decide when we can be reached by your customers. Our colleagues are available 24 hours a day, 7 days a week.

Fixed contactperson

Our partners are assigned, one permanent project manager. He or she will work with you to design the most efficient customer service solution.

Transparant cost model

No start-up or hidden costs. We will tell you in advance exactly what the investment will be

Long term partnerships

In the dynamic online world, stability is a necessity. After a trial period, we focus on collaborations for several years in which we have at least weekly consultations.

Fully scalable

Do you get a big peak of visitors? Don't worry, we'll make sure there are enough customer service representatives available.

Consulting, outsourcing and implementation

We are the one-stop-shop for setting up and manning your Dutch customer service environment. First, we start by looking at the current situation and what can be improved. We provide advice and discuss various implementation options. We have extensive experience in implementing Zendesk Support Suite. Customer contact software can handle multiple channels and even multiple brands in one system.

Byteleaders Service Portfolio

Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

E-mail management

We are happy to take care of managing your mailboxes for you.

Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

Outsourcing customer contact; opting for customization

A company's decision to outsource customer service can be a strategic decision. It can depend on a specific need, business growth or the desire for a quality boost. All possibilities of customer contact are discussed in detail at Byteleaders. Our service consists of multiple components, each of which contributes to the positive customer experience.

• Helpdesk (tickets)
• Live chat
• E-mail management
• Whatsapp service
• Webcare
• Zendesk implementation

We always go for customized solutions with our customers. What suits a company and its business operations best. In addition to completely taking over customer service, we also build external customer service teams that support existing teams. We also call this hybrid customer service. Think of temporarily scaling up during busy periods. We are ready for you right away!

Request an introductory meeting without obligation

Ralph will contact you within one working day

Frequently Asked Questions About Outsourcing Customer Service

What customers say about us