Outsource webshop customer service

Conversion increasing support solutions

As an entrepreneur, you prefer to focus on your core business as much as possible. We build external customer service teams that work on your business goals.



We can completely unburden you in the area of webshop customer service. Byteleaders integrates chat, telephone, e-mail, tickets and social media to offer a uniform brand experience. Together with you, we set up a knowledge base, so that consumers do not notice that your customer service has been outsourced.

Curious about how we can help your webshop?

Why choose Byteleaders?

Clear costs for outsourcing customer service

We always give you a clear cost picture. We sit down with you to see how we can help you achieve your business goals. Earning our own money is always the starting point. This way, customer service becomes an investment instead of a cost item! We promote the idea that good customer service is an important value proposition in customer experience.

Excellent e-commerce customer service

When customer contact is well-organized, customers will look at your company with a good feeling. It is nice to have real human customer contact. Customers come back more often, which means you have to spend less on marketing / acquisition. Conversely, poor contact can drive customers away. It is therefore very important that your customer service is well-organized. Byteleaders has extensive experience with customer contact of e-commerce, ICT, DaaS and SaaS companies.

Webshop customer service: advice and implementation

We are the one-stop-shop for setting up and staffing your e-commerce customer service environment. How can outsourcing customer service webshop help you? First, we start by looking at the current situation and what can be improved. We provide advice and discuss various implementation options. We have extensive experience with implementing Zendesk Support Suite. The customer contact software that can handle multiple channels and even multiple brands in one system.

Outsourcing custom customer service

In addition to complete unburdening, we also build external customer service teams that complement existing teams. We also call this hybrid customer service outsourcing. There are various options, such as outsourcing outside office hours, scaling up during busy periods, first-line/second-line. This does not even have to be planned busy periods. Our automated customer service backbone checks the telephone and chat queue every minute. Based on this, an employee of Byteleaders can be called automatically. You no longer have to worry about this!

Outsourcing customer contact; opting for customization

A company's decision to outsource customer service can be a strategic decision. It can depend on a specific need, business growth or the desire for a quality boost. All possibilities of customer contact are discussed in detail at Byteleaders. Our service consists of multiple components, each of which contributes to the positive customer experience.

• Helpdesk (tickets)
• Live chat
• E-mail management
• Whatsapp service
• Webcare
• Zendesk implementation

We always go for customized solutions with our customers. What suits a company and its business operations best. In addition to completely taking over customer service, we also build external customer service teams that support existing teams. We also call this hybrid customer service. Think of temporarily scaling up during busy periods. We are ready for you right away!

Request an introductory meeting without obligation

Ralph will contact you within one working day

Benefits of Outsourcing Customer Service

Be unburdened

Outsourcing is unburdening. Focus on your core activities again and leave your customer service to us.

High customer satisfaction

Offer your customers the best experience by improving your accessibility.

Flexible

Scaling up or down? No problem! Ideal for handling seasonal effects.

Cost-efficient

Save significantly on setting up, training and facilitating your own customer service department.

Advice, implementation and execution

From A to Z, that's what we call it. Transparency and unburdening from the first moment of contact. At Byteleaders, we give honest advice about which options suit your company. How can outsourcing customer service help you? We look at what is already there, what can be improved and where the professionals at Byteleaders can help. Then we give advice. Transparent, because the costs are also clear in advance.

Are you convinced? Then we can start executing our agreements. We can often set up your customer service in the short term and provide the support that is needed. We are the one-stop-shop for setting up and staffing your customer service environment. We are ready! Are you?

Pay per resolved ticket

We invoice the resolved tickets monthly. This way you can be sure that we help your customers as well, quickly and completely as possible.

Dutch employees

No hassle with foreign call centers. We are located in Amsterdam and offer customer contact in Dutch, English, German, French and Spanish.

Working in your Zendesk

Simple and efficient customer communication in your Zendesk. If you don't have this yet, we will ensure a smooth transition.

Omnichannel customer contact

Support via email, telephone, live chat, WhatsApp, social media and marketplaces such as bol.com, Amazon & CDiscount.

Request an introductory meeting without obligation

Ralph will contact you within one working day

Our services

Outsourcing customer service

Outsourcing customer service means more time and energy for other matters.

Outsource live chat

Offer your visitors the opportunity for accessible and professional contact.

E-mail management

We are happy to take care of managing your mailboxes for you.

Outsource Marketplaces Customer Service

Outsourcing your customer service to external sales channels.

Outsource helpdesk

Helpdesk and service desk solutions. After extensive training, we have answers to all technical questions.

Zendesk Implementation Partner

Simple and efficient customer communication. As a Zendesk partner, we take care of the implementation from A to Z.

Frequently Asked Questions About Outsourcing Customer Service

What customers say about us

Request an introductory meeting without obligation

Ralph will contact you within one working day