Outsourcing customer service Dutch
Perfectly integrated customer contact solutions
As an entrepreneur you prefer to focus on your core business, we build external customer service teams that work towards your business goals.
Maximum accessibility makes maximum efficiency
We integrate chat, phone, email, tickets and social media to provide a unified brand experience. Your NL customers can choose from multiple contact channels, offering the same high quality Dutch-languaged service.
The importance of good customer service
When customer contact is well organized, customers will look at your company with a nice feeling. It is nice to have real human customer contact. Customers come back more often, so you don’t have to spend as much on marketing and acquisition. The other way around, bad customer contact can scare customers away. That is why your customer service must be well organized. Byteleaders has extensive experience with customer contact from e-commerce, ICT, DaaS, and SaaS companies. Our partners can fully outsource customer service to us so that they can focus on core business again.
Nice flexible: Hybrid teams
In addition to taking the burden off your shoulders, we also build external customer service teams that complement existing teams. We also call this hybrid customer service outsourcing. There are several options, such as out of office hours outsourcing, scaling up when busy, the first line / second line. This doesn’t even have to be a planned rush. Our automated customer service backbone checks the phone and chat queue every minute. Based on this, an employee of Byteleaders can automatically be called up. So you don’t have to worry about this anymore.
Transparent cost model
We prefer a transparent and clear cost picture. With us, you can choose whether you want to pay per call or per hour. No start-up or hidden costs. We’ll sit down with you to see how we can help you achieve your business goals. Paying ourselves back is always the starting point. So customer service becomes a cost, an investment! We promote the idea that good customer service is an important value proposition in customer experience.
Outsourcing, consulting and implementation
We are the one-stop-shop for setting up and manning your customer service environment. First, we start by looking at the current situation and what can be improved. We provide advice and discuss various implementation options. We have extensive experience in implementing Zendesk Support Suite. Customer contact software can handle multiple channels and even multiple brands in one system.