We build and manage external customer service teams, working towards the business goals of entrepreneurs. We integrate chat, phone, email, tickets, and social media to provide a unified brand experience. We promote the idea that good customer service is an important value proposition for an organization.
What exactly does Byteleaders do?
Okay, and how do you do that?
Our project managers are each responsible for a customer service team. On the one hand, they are in contact with the entrepreneur and on the other hand with our colleagues who man the customer service. The end-user will not notice that customer service has been outsourced because we set up a roadmap with the assortment, return policy, frequently asked questions, etc.
What are the costs?
We prefer a transparent and clear cost overview. With us, you can choose whether you want to pay per call or per hour. No start-up or hidden costs. We’ll sit down with you to see how we can help you achieve your business goals. Paying ourselves back is always the starting point. So customer service becomes a cost, an investment! We promote the idea that good customer service is an important value proposition in customer experience.
Why should I choose Byteleaders?
Good question. At this page we would like to give you 7 arguments to choose our service.