Outsourcing is unburdening

Perfectly integrated customer contact solutions

As an entrepreneur you prefer to focus on your core business, we build external customer service teams that work towards your business goals.

Dedicated external customer service team

Managed live chat service

This powerful tool offers your website visitors the possibility to request product advice in an easily accessible way. Direct contact with your website visitors can increase your conversion rate by up to 20%!

Outsource live chat

When customer contact is well organized, customers will look at your company with a nice feeling. With live chat service, you can have real human customer contact. Customers come back more often, so you don’t have to spend as much on marketing/acquisition. The other way around, bad contact can scare customers away. It is therefore very important that your managed live chat is well organized. Byteleaders has extensive experience with customer contact from e-commerce, ICT, DaaS, and SaaS companies.

Managed live chat

In addition to taking the burden off your shoulders, we also build external customer service teams that complement existing teams. This is what we call hybrid customer service outsourcing. For managed live chat there are several options, such as out of office hours outsourcing, scaling up in case of crowds, first-line / second line. This doesn’t even have to be scheduled crowds. Our automated customer service backbone checks the queue of the phone and managed chat every minute. Based on this, an employee of Byteleaders can automatically be called up. You don’t have to worry about this anymore!

Transparent cost model

We prefer a transparent and clear cost picture. With us, you can choose whether you want to pay per call or per hour. No start-up or hidden costs. We’ll sit down with you to see how we can help you achieve your business goals. Paying ourselves back is always the starting point. So customer service becomes a cost, an investment! We promote the idea that good customer service is an important value proposition in customer experience.

Livechat service

We are the one-stop-shop for setting up and manning your live chat service. First, we start by looking at the current situation and what can be improved. We give advice and discuss various live chat service implementation options. We have extensive experience with the implementation of Zendesk Support Suite. The best customer contact software can handle multiple channels and even multiple brands in one system.

Outsource live chat

This powerful tool offers your website visitors the possibility to request product advice in an easily accessible way. Maintaining direct contact with your visitors increases your conversion rate by up to 20%!

Read more

Outsource customer service by phone

All incoming calls can be handled via our advanced VOIP CTI exchange.

Read more

Outsource e-mail customer contact

We are happy to take the management of your mailboxes out of your hands.

Read more

Manage ticket system

A more advanced form of email customer service is through a ticketing system. This ensures more data-driven (and therefore smarter) customer contact.

Read more

Outsourcing social media management

We take the management of your Facebook, LinkedIn, WhatsApp and Instagram accounts off your hands.

Read more