Cost of Customer Service Outsourcing
We understand that as a business owner, you like transparency and flexibility. That's why we always work with a clear quote in advance. Personal contact, trust and a fair price; it is the basis of Byteleaders' services. Whatever service you purchase, you are invariably choosing the highest quality.
Monthly invoice with resolved conversations
We invoice our clients monthly for the number of conversations we have solved. A conversation is a request from your customer to customer service, which results in one or more conversations. This can be via chat or WhatsApp, but also by telephone or email. What sets us apart is that you pay a fixed price per conversation, regardless of the work we have to do. For a customer that we can help with one email, you pay the same as for the customer who needs 12 contact moments. This way you can be sure that your customer is helped as quickly and completely as possible.
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Costs grow perfectly with your turnover
Multiclient Omnichannel Customer Service
Flexible customer service team
Dutch, German, French, Spanish & English language
Working in your Zendesk
Telephone, Email, WhatsApp & Social media
Scales with your orders
Connection with your webshop and CRM
From 200 conversations per month
We earn ourselves back
Customer satisfaction is very important to us. Satisfied customers are more likely to become returning customers. It leads to more loyalty. Fast and competent customer service is worth its weight in gold here. Literally. Positive customers like to share their experience. This advertising can be a powerful marketing tool to attract new customers. Thanks to Byteleaders' experience, our employees can quickly adapt to the demands you place on the service. We even work in your own Zendesk environment. Our knowledge of customer service and dealing with diverse customers ensures that we quickly earn ourselves back.
Easy math
When you choose Byteleaders to handle all your customer contacts, you choose convenience, overview, quality and accessibility. Setting up and maintaining your own customer service is time-consuming and can be expensive. We are happy to do the math for you. Our professional employees scale with the growth of your company. If you have a seasonal company, we can temporarily deploy extra employees. But also think about what you can do with the time you will have left.
Average conversion increase
14%
Additional turnover achieved
Bron: Google Analytics
Frequently Asked Questions About Outsourcing Customer Service Costs
What is my rate based on?
Byteleaders delivers custom work. Every company has different requirements and wishes when it comes to their customer service. The number of tickets plays a major role in this. More tickets ensure that we can spread our fixed costs better. The price per conversation will decrease with an increase in volume. If you have special requirements for our employees, such as possessing specific certificates or diplomas, this will also affect the rate.
What do you mean by scaling?
If you know that you have more customer contacts in certain periods, we can easily respond to that by hiring more employees. We can also quickly expand our collaboration with a company that is growing rapidly. The same applies the other way around. We can quickly scale down customer service during periods in which fewer tickets are expected.
What does your invoicing process look like?
Every month you will receive an invoice from us with the number of resolved tickets.
What is a conversation?
A conversation is a request from your customer, which results in one or more conversations. This can be via email, telephone, Whatsapp or live chat. Whatever possibilities you offer.
What is a customer advisor?
A customer advisor is a customer service employee of Byteleaders who provides customer service to your customers.
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Ralph will contact you within one working day
