Outsourcing customer service: costs and rates
Transparency regarding costs is fundamental. At Byteleaders, we use clear, predictable pricing models with no hidden surcharges. You always know exactly what you are paying.
- From 2.18 per resolved conversation
- No hidden costs or surcharges
- No lock-in or long-term contract
- Choose between Standard or Custom package
- Monthly billing based on resolved conversations
We work for
HOW DOES OUR BILLING WORK?
Pay per resolved conversation. No more, no less.
We invoice the number of resolved conversations on a monthly basis. A conversation (ticket) is a request from your customer resulting in one or more conversations. This can be via chat, WhatsApp, telephone, or email.
What sets us apart: you pay a fixed price per ticket, regardless of the work involved. You pay the same amount for a client we help with an email as for a client who requires 12 contact moments. This ensures that we help your client as quickly and comprehensively as possible.
Predictable costs
No surprises on your invoice. You pay a fixed amount per resolved ticket. The price per ticket decreases with higher volumes.
Scale costs along
Busy season? Costs increase proportionally with your ticket volume. Quiet period? Then you pay less. No drop-offs.
No fixed overhead
No recruitment, no training, no absenteeism, no office costs. You only pay for productive customer service.
TRANSPARENT RATES
Our pricing models: choose the right package for you
Transparency regarding costs is fundamental. At Byteleaders, we use a clear, predictable cost model with no hidden surcharges.
STANDARD
Multiclient omnichannel
For growing companies that want to get started quickly.
From €2.18 per resolved conversation
Min. 200 conversations/month
CUSTOM SOLUTIONS
Dedicated Partnership
For brands that require maximum control, quality, and scalability.
Tailored quote on request
What is included?
| Standard | Custom | |
|---|---|---|
| Dedicated customer service agents | ||
| Fully dedicated team (no shared pool) | ||
| Phone availability | NL business hours | On request |
| Brand-specific product training | Basic | Extensive |
| Multilingual support | ||
| Connected to your back-office systems | ||
| Own customer service system possible | ||
| First-line response time | 5 min | On request |
| Monthly KPI reporting | Included | On request |
| Quality assurance (QA) | Included | On request |
| Live within 24 hours | ||
| Two-week free trial period | ||
| Pricing model | Per resolved conversation | Per conversation or per hour |
Don't know what the right package for you is?
❌ In-house (per FTE/year)
- €35–42k + ~30% employer contributions
- Workstation, laptop, headset, licenses
- Recruitment costs per employee
- Set up own training program
- Average 5-7% sickness rate
- Zendesk, CRM, monitoring tools
Total: €45,000 – €55,000/year
✅ Outsource to Byteleaders
- Only productive hours/interactions
- No extra costs
- No recruitment or training costs
- Including QA, tooling & management
- No medical expenses or turnover
- Including QA, tooling & management
Up to 30-50% savings
The exact savings depend on your volume, complexity, and desired channels. We would be happy to calculate it for you during a no-obligation consultation.
Curious what it costs for your situation?
We would be happy to calculate it for you, without obligation and transparently.
WHAT IS INCLUDED IN THE PRICE
What is included in the price?
The following is included as standard with every partnership with Byteleaders:
Dedicated project manager
A dedicated contact person who manages your account, leads the team, and reports monthly.
Agent selection & training
We select agents with relevant experience and train them on your products, systems, and tone of voice.
Quality assurance
Continuous quality control of conversations. Feedback loops and coaching to maintain a high standard.
Multilingual support
Dutch, English, German, French, Spanish, and Portuguese included as standard.
Monthly report
Insight into volumes, response times, CSAT scores, FCR, and other KPIs that are relevant to you.
Scaling up and down
Seasonal peak or product launch? We scale up in weeks. Without extra contracts or notice periods.
what does the price depend on
What does your rate depend on?
The price per ticket is not the same for everyone. These factors determine your fare:
1. Volume
More tickets = lower price per ticket. We spread our fixed costs over a larger volume.
2. Complexity
Standard e-commerce questions are cheaper than technical B2B support that requires certificates or specialist knowledge.
3. The Channel
Email only is priced differently than omnichannel (email telephone chat social).
4. Availability
Office hours, extended hours, evening/weekend or 24/7.
5. Languages
Multilingual support (NL, EN, DE, FR, ES) is standard. Specific language requirements may affect the rate.
6. Package selection
Standard or Custom determines the base level and price structure.
Curious what it costs for your situation?
We would be happy to calculate it for you, without obligation and transparently.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about outsourcing customer service costs
The questions we receive most often from companies considering outsourcing their customer service.
What does outsourcing customer service cost on average?
Costs depend on volume, complexity, and channels. At Byteleaders, you start from €2.18 per resolved conversation (minimum 200 tickets per month). For brands seeking more control, proprietary tooling, or a dedicated team, we offer a Custom package upon quotation. The price depends on volume, channels, and complexity. An external employee via Byteleaders structurally costs less than a comparable internal FTE, as overhead for illness, recruitment, office space, and management is eliminated.
What do you mean by 'per resolved conversation'?
A ticket (conversation) is a request from your customer that results in one or more conversations. This can be via email, telephone, WhatsApp, or live chat. You pay a fixed price per resolved ticket, regardless of how many contact points the ticket contains.
What does the invoicing look like?
Every month, you receive an invoice with the number of resolved tickets. Transparent, clear, and predictable.
Are there startup costs or one-off costs?
We charge a one-time onboarding fee that covers the intake, training, and system setup. The amount depends on the complexity of your products and the number of channels. We always discuss this in advance.
Can the price per ticket go down with higher volumes?
Yes. More tickets mean we spread our fixed costs better. As we grow, your rate per ticket decreases.
What if I have fewer than 200 tickets per month?
For lower volumes, we work with an hourly rate or a minimum purchase. We are happy to help determine the model that best suits your situation.
Are there long-term contracts?
No. We work without lock-in. You can scale up, scale down, or terminate the collaboration without long-term obligations.
How quickly does outsourcing pay for itself?
Most customers see within 2-3 months that the savings compared to in-house customer service are significant. In addition, customer satisfaction often increases, leading to higher retention and more repeat purchases.
Our team will help you further.
Let's discuss your ultimate customer contact solution together.
Contact us
