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What is a Live Chat Trigger and how does it work?

By 4 December 2020No Comments

I’m sure you know it when you’re shopping at a webshop. Suddenly a chat window pops up with “Can I help you with something?”. We call this the Live chat Trigger.

The best trigger time?

Quality decreases faster

Questions that have already been answered

No rejection

Calling hard number



This results in a lower bounce ratio and longer visitor time.



Ralph Heeneman

Ralph is oprichter en projectmanager van Byteleaders. Hij is gespecialiseerd in klantcontact oplossingen.

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