Advantages and disadvantages of outsourcing customer service

Visitors on your website, but are sales lagging behind? Then you are talking about a low conversion. As an owner of a webshop you always strive for the highest possible conversion. There are all kinds of ways to increase conversion in your webshop, but did you know that your customer service can play an important role in increasing your conversion? Increasing your conversion with your customer service is relatively easy and can cause your existing visitors to make more purchases. There are several moments in the Customer Journey where your customer service can come in handy.