Outsourcing is unburdening
Conversion enhancing support solutions
As an entrepreneur you prefer to focus on your core business, we build external customer service teams that work towards your business goals.
Maximum accessibility makes maximum efficiency
We are happy to help you set up an e-commerce ready customer service. Byteleaders integrates chat, phone, email, tickets and social media to provide a unified brand experience. Your customers can choose from multiple contact channels, offering the same high quality service.Configure your external customer service team now
Why e-commerce customer service?
When customer contact is well organized, customers will look at your company with a nice feeling. It is nice to have real human customer contact. Customers come back more often, so you don’t have to spend as much on marketing/acquisition. The other way around, bad contact can scare customers away. That is why it is very important that your customer service is well organized. Byteleaders has extensive experience with customer contact from e-commerce, ICT, DaaS, and SaaS companies.
Outsourcing, consulting and implementation
We are the one-stop-shop for setting up and manning your customer service environment. How can outsourcing customer service help you? First, we start by looking at the current situation and what can be improved. We give advice and discuss various implementation options. We have extensive experience in implementing Zendesk Support Suite. The best customer contact software that can handle multiple channels and even multiple brands in one system.
Outsourcing Customized Customer Service
In addition to taking the burden off your shoulders, we also build external customer service teams that complement existing teams. This is what we call hybrid customer service outsourcing. There are several options, such as out of office hours outsourcing, scaling up when busy, the first line / second line. This doesn’t even have to be a planned rush. Our automated customer service backbone checks the phone and chat queue every minute. Based on this, an employee of Byteleaders can automatically be called up. You don’t have to worry about this anymore!
Outsourcing Omnichannel Customer Service
The beauty of our service is that we can man all your contact channels – phone, chat, email, or social media. We are happy to help your organization further in the area of customer contact.