Outsourcing is unburdening

Perfectly integrated customer contact solutions

As an entrepreneur you prefer to focus on your core business, we build external customer service teams that work towards your business goals.

About us

Byteleaders specializes in outsourcing the customer service department of organizations. We do this efficiently and by increasing conversion.

What we do

We are the one-stop-shop for setting up and manning your customer service environment. First, we start by looking at the current situation and what can be improved. We provide advice and discuss various implementation options. We have extensive experience in implementing Zendesk Support Suite. The best customer contact software that can handle multiple channels and even multiple brands in one system.

How we do it

In addition to taking the burden off your shoulders, we also build external customer service teams that complement existing teams. This is what we call hybrid customer service outsourcing. There are several options, such as out of office hours outsourcing, scaling up when busy, first-line / second line. This doesn’t even have to be a planned rush. Our automated customer service backbone checks the phone and chat queue every minute. Based on this, an employee of Byteleaders can automatically be called up. You don’t have to worry about this anymore!

What does it cost

We prefer a transparent and clear cost overview. With us, you pay 25 euro per man-hour. No start-up or hidden costs. We’ll go around the table with you to see how we can help you achieve your business goals. Paying ourselves back is always the starting point. That’s how customer service becomes a cost, an investment! We promote the idea that good customer service is an important value proposition in customer experience.

Who do we do it for

Byteleaders has extensive experience with customer contact of e-commerce, ICT, DaaS and SaaS companies.

Outsource live chat

This powerful tool offers your website visitors the possibility to request product advice in an easily accessible way. Maintaining direct contact with your visitors increases your conversion by an average of 8 to 20%!

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Outsource customer service by phone

All incoming calls can be handled via our advanced VOIP CTI exchange.

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Outsource e-mail customer contact

We are happy to take the management of your mailboxes out of your hands.

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Manage ticket system

A more advanced form of email customer service is through a ticketing system. This ensures more data-driven (and therefore smarter) customer contact.

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Outsourcing social media management

We take the management of your Facebook, LinkedIn, WhatsApp and Instagram accounts off your hands.

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